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Refund Policy

Effective July 1, 2025

Short version. Cancel any time. If you were charged in the last 14 days and you’re not happy, email billing@genapps.online and we’ll refund it — no forms, no calls.

1. Who processes refunds

All payments are processed by our Merchant of Record, Lemon Squeezy. Refunds are issued back to the original payment method by Lemon Squeezy on our request. Lemon Squeezy’s own refund terms are available at lemonsqueezy.com/policies/refund-policy.

2. When you’re eligible for a refund

  • 14-day satisfaction guarantee — For a new subscription, a full refund is available within 14 calendar days of the initial charge, no questions asked.
  • Billing errors — Duplicate charges, wrong plan, or charges after a confirmed cancellation are refunded in full at any time.
  • Service outages — If the Service was materially unavailable for more than 24 continuous hours during a paid period, we credit or refund a pro-rata portion of that month’s fee.

3. When refunds are not available

  • After the 14-day window — Because subscriptions can be cancelled at any time to stop future charges, we do not refund past billing periods after 14 days, except for billing errors or outages as described above.
  • Partial-month cancellations — Cancelling mid-month does not entitle you to a pro-rata refund of that month; you retain full access until the period ends.
  • Terms violations — Accounts terminated for material violation of the Acceptable Use Policy forfeit refund eligibility.
  • Excessive use — If the disputed period consumed more than 80% of the plan’s monthly quota, we may pro-rate any refund to reflect services rendered.

4. How to request a refund

  1. Email billing@genapps.online from the email address on your account.
  2. Include your invoice ID (visible in Settings › Billing, or in the Lemon Squeezy receipt email).
  3. Briefly describe the reason — this is optional, but helps us improve the Service.

We acknowledge every request within 2 business days and process approved refunds within 5 business days. Depending on your card issuer, the funds may take 5–10 additional business days to appear on your statement.

5. Chargebacks

Please contact us before filing a chargeback with your bank — nearly every dispute we see can be resolved by email within 48 hours. Chargebacks that turn out to be reversible by us anyway (billing errors, duplicate charges) will be refunded regardless.

Fraudulent chargebacks — for example, disputing a charge after receiving the service and refusing to communicate with us — may result in permanent account termination and, in serious cases, referral for legal action.

6. Your statutory rights

Nothing in this policy limits any refund or withdrawal right you have under mandatory consumer-protection law in your country of residence. EU consumers, for example, have a 14-day right of withdrawal under the Consumer Rights Directive; that right is honored in full and is not affected by anything above.

7. Contact

Refund questions: billing@genapps.online
General support: support@genapps.online